Vevioz Refund Policy
Review the Vevioz Refund Policy to understand when payments may be refundable, when they are not, how refund requests are reviewed, and how subscriptions or digital services are handled.
Effective date: March 11, 2026
This Refund Policy applies to eligible purchases of paid features, subscriptions, credits, promotional upgrades, or other digital services offered directly by Vevioz Enterprise, unless a separate written offer, campaign term, enterprise agreement, or payment-specific policy clearly states different rules.
1. General refund position
Because Vevioz provides digital services and time-based access to platform features, payments are generally non-refundable once the purchased service, entitlement, subscription period, or digital benefit has been activated, delivered, consumed, or materially used, except where a refund is required by applicable law or expressly approved under this policy.
2. Situations where a refund may be considered
We may review and, where appropriate, approve a refund when:
- a duplicate charge occurred due to a billing or processing error;
- the charged service was not delivered as described because of a verifiable platform-side technical failure;
- an unauthorized purchase is reported promptly and supported by reasonable evidence;
- a refund is required under applicable consumer protection law.
3. Situations that are typically not refundable
Refunds are generally not available for:
- partially used subscription periods or remaining time after cancellation;
- changes of mind after purchase;
- failure to use the purchased service, feature, or account access;
- account restrictions or enforcement actions resulting from violations of platform rules;
- fees, taxes, exchange-rate differences, or third-party payment charges outside our control;
- services or benefits already delivered, consumed, or materially activated.
4. Subscription cancellation
If a recurring subscription is available, you may cancel future renewals at any time before the next billing cycle begins. Cancellation prevents future charges but does not automatically create a refund for the current billing period unless applicable law or a specific offer requires otherwise.
5. Refund request process
To request a refund, contact us through the Vevioz Help Center and provide the account email, transaction reference, payment date, payment method, and a clear explanation of the issue. We may request additional information reasonably necessary to verify the claim and prevent fraud.
6. Review and decision
Refund requests are reviewed case by case. Approval depends on the transaction history, entitlement status, prior usage, technical logs, billing records, abuse indicators, and any legal obligations that apply. Submission of a request does not guarantee approval.
7. Timing and method of refunds
If a refund is approved, we will normally attempt to return funds to the original payment method where possible. Processing times depend on the payment provider, banking network, and card issuer, and may fall outside our direct control.
8. Chargebacks and abuse
If a payment is reversed through a chargeback, dispute, or unauthorized reversal process, we may suspend or restrict related services, revoke entitlements, or investigate the account to protect the platform and resolve the transaction dispute.
9. Policy changes
We may update this Refund Policy from time to time to reflect changes in our services, billing models, payment providers, or legal obligations. The version published on this page will apply unless a separate agreement or legally required rule states otherwise.
