- Eligibility for Compensation:
- Aeromexico typically provides compensation for flight delays that are within their control. Delays caused by factors outside of their control, such as weather, air traffic control, or security issues, may not be eligible for compensation.
- Length of Delay:
- The compensation amount may vary depending on the length of the delay. Aeromexico may distinguish between short delays, medium delays, and long delays.
- Notification:
- Passengers are usually informed about flight delays as soon as the airline becomes aware of them. Passengers may be notified through email, text messages, or at the airport.
- Compensation Options:
- Compensation for flight delays may come in the form of meal vouchers, hotel accommodations (if the delay necessitates an overnight stay), transportation to and from the hotel, or rebooking on the next available flight.
- EU Regulation 261/2004:
- If your Aeromexico flight is departing from or arriving in an EU member state, you may be entitled to compensation under EU Regulation 261/2004, which provides compensation for flight delays, cancellations, or denied boarding. Compensation amounts under this regulation can be substantial, and eligibility criteria apply.
- Claiming Compensation:
- Passengers seeking compensation for flight delays typically need to follow Aeromexico's procedures for filing a claim. This may involve contacting the airline's customer service or filling out a specific form on their website.
- Documentation:
- To support your claim for compensation, it's important to keep all relevant documentation, such as boarding passes, tickets, and any communication from the airline regarding the delay.
- Timeliness:
- Be aware that there may be time limits for filing a compensation claim. It's important to act promptly if you believe you are entitled to compensation.
