In accordance with Virgin's refund policy, you may be eligible for a refund from Virgin Australia under the following conditions:

If Virgin Australia cancels your flight for any reason
Passengers book refundable fares according to fare rules.
If you cancel your flight within 24 hours of booking.
If you or a traveling companion are unable to fly for medical reasons. Passengers will be asked to provide proof of health status or any other relevant documents.
In exceptional circumstances, such as natural disasters, major disruptions or other unforeseen circumstances
Understanding Virgin Australia cancellation policy is crucial for travelers. The policy outlines the process for obtaining a refund, passengers' rights, and the procedure for submitting a refund request.