1. Where to Find Your Order Information
Once your order is placed, you’ll receive a confirmation email from Feshop with your order number, item details, and estimated delivery date. You can also view this information anytime by logging into your Feshop account:
Go to Feshop's website
Click on your profile icon in the top-right corner
Select "My Orders" from the dropdown menu
2. How to Track Your Order
In your My Orders section, each order will show one of the following statuses:
Processing – Your order is being prepared.
Shipped – Your package has left the warehouse and is on its way.
Out for Delivery – It’s almost there!
Delivered – Your order has arrived.
Delayed – There’s been an unexpected hold-up.
If your order is marked as "Shipped," you’ll see a tracking number and a Track Package button. Clicking this will take you to the courier’s website (e.g., UPS, FedEx, DHL) with real-time updates.
3. Delivery Timeframes
Feshop provides an estimated delivery date at checkout and in your confirmation email. Delivery times depend on:
Shipping method selected (Standard, Express, etc.)
Your location
Warehouse processing times
Typical delivery windows range from 3–7 business days, but international orders or high-demand periods may take longer.
4. Tracking Issues? Here’s What to Do
If your tracking number isn’t working or hasn’t updated in a few days:
Double-check the number: Make sure you copied the full tracking code.
Give it time: Some couriers take up to 24–48 hours to update tracking info.
Contact Feshop Support: Use the Help Center or email [email protected] with your order number for assistance.
5. Missing or Lost Orders
If your order status says Delivered but you haven’t received it:
Check with neighbors or your building manager.
Look around your property (some couriers leave packages in hidden spots).
If you still can’t locate it, contact Feshop customer service within 3 days of the delivery notice.
6. Stay Updated with Notifications
Enable SMS or email alerts in your account settings to get automatic updates on your order’s progress. That way, you’ll know immediately when your order ships or is delayed.
Conclusion
Tracking your order on Feshop is simple and user-friendly. With a clear process and helpful support, you can shop with confidence knowing your purchases are on the way. If you ever run into issues, Feshop’s support team is just a click away.
