QuickBooks is a powerful accounting software trusted by millions of businesses worldwide. However, like any other software, it’s not immune to technical errors. Among the most common issues users encounter is QuickBooks Error 6190 and 816. These errors typically occur when a user tries to access the company file in a multi-user environment.

This comprehensive guide aims to help you understand the causes behind these errors and provide step-by-step solutions to resolve them effectively. Let’s dive in.

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What is QuickBooks Error 6190 and 816?

QuickBooks Error 6190 and 816 belong to the category of errors that are linked to company file issues. The error message generally states:

“QuickBooks is unable to open this company file. Error codes: (-6190, -816).”

This error means QuickBooks cannot access the company file due to discrepancies or conflicts, especially in a multi-user environment.

Causes of QuickBooks Error 6190 and 816

To fix the error effectively, it is crucial to understand its root causes. Here are the primary reasons:

1. Mismatch Between Transaction Log (.TLG) and Company File (.QBW): The .TLG file is a crucial part of QuickBooks, tracking transaction logs. If it’s not synced with the company file, it can lead to this error.

2. File Access Issues in Multi-User Mode: When multiple users attempt to access the same company file simultaneously without proper configuration, it can trigger the error.

3. Data Corruption: Damage to the company file or its components can result in these errors.

4. Network Issues: Problems with the network setup or firewall settings might restrict access to the file.

5. File Location Issues: If the company file is located in a restricted or corrupted folder, QuickBooks may not be able to access it.

Symptoms of QuickBooks Error 6190 and 816

Identifying the symptoms of these errors can help you confirm the issue and proceed with the correct solution. Look for these signs:

• An error message with codes 6190 and 816 appears on the screen.

• QuickBooks freezes or responds slowly.

• Inability to open the company file.

• QuickBooks crashes during operations.

• Network issues when accessing the company file.

How to Fix QuickBooks Error 6190 and 816

Below are the tried-and-tested methods to resolve this error. Follow them in the sequence provided for optimal results.

Solution 1: Use the QuickBooks Tool Hub

The QuickBooks Tool Hub is a powerful utility that can fix common QuickBooks issues. If you don’t have it installed, download it from the official Intuit website.

Steps to Fix the Error:

1. Download and Install the Tool Hub:

   • Close QuickBooks.

   • Download the latest version of QuickBooks Tool Hub.

   • Follow the on-screen instructions to install it.

2. Run File Doctor:

   • Open the Tool Hub.

   • Select Company File Issues.

   • Click Run QuickBooks File Doctor.

   • Choose the company file from the drop-down or browse for it.

   • Select Check your file and click Continue.

   • Enter your QuickBooks admin password and let the File Doctor repair the file.

3. Restart QuickBooks and try accessing the company file.

Solution 2: Verify and Rebuild Data

The Verify and Rebuild Data utility in QuickBooks can help fix data corruption issues.

Steps to Fix the Error:

1. Open QuickBooks and navigate to File > Utilities.

2. Select Verify Data to check for any issues.

3. If QuickBooks detects issues, go to File > Utilities > Rebuild Data.

4. Follow the on-screen prompts to repair the data.

5. Restart QuickBooks and try accessing the company file.

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Solution 3: Rename the .TLG and .ND Files

Renaming the .TLG (Transaction Log) and .ND (Network Data) files can resolve discrepancies between these components and the company file.

Steps to Fix the Error:

1. Navigate to the folder containing your company file.

2. Look for files with extensions .TLG and .ND. For example:

   • [YourCompanyFileName].qbw.tlg

   • [YourCompanyFileName].qbw.nd

3. Right-click each file and select Rename.

4. Add “.old” at the end of the filename. For example:

   • [YourCompanyFileName].qbw.tlg.old

   • [YourCompanyFileName].qbw.nd.old

5. Open QuickBooks and try accessing the company file.

Solution 4: Switch to Single-User Mode

If the issue persists, switching to single-user mode can resolve access conflicts.

Steps to Fix the Error:

1. Open QuickBooks on the host computer.

2. Navigate to File > Switch to Single-User Mode.

3. Try opening the company file again.

Solution 5: Check File Location

Ensure the company file is stored in a location accessible to all users.

Steps to Fix the Error:

1. Locate your company file and move it to a local drive (if stored on an external device).

2. Ensure the folder containing the file has the necessary permissions for multi-user access.

Solution 6: Use QuickBooks Database Server Manager

The QuickBooks Database Server Manager can resolve network-related issues.

Steps to Fix the Error:

1. Open the QuickBooks Tool Hub and go to Network Issues.

2. Select QuickBooks Database Server Manager.

3. Browse to the folder containing your company file.

4. Click Start Scan to repair network-related issues.

5. Restart QuickBooks and check if the error persists.

Tips to Prevent QuickBooks Error 6190 and 816

Prevention is always better than cure. Here are some tips to avoid encountering these errors in the future:

1. Regular Backups: Keep regular backups of your company files to avoid data loss and ensure quick recovery.

2. Update QuickBooks: Always use the latest version of QuickBooks and its components.

3. Organized Multi-User Setup: Properly configure QuickBooks in multi-user mode.

4. Use Reliable Network: Ensure your network infrastructure is stable and secure.

5. Avoid Simultaneous File Access: Ensure only one user accesses the company file at a time when troubleshooting.

When to Contact Technical Support

If none of the above solutions work or if you’re not comfortable performing the steps, it’s best to seek professional help. QB Data Service is here to assist you. With our team of experts, you can get your QuickBooks issues resolved quickly and efficiently.

Contact us today at +1-888-538-1314 for immediate support.

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Conclusion

QuickBooks Error 6190 and 816 can disrupt your workflow, but with the solutions outlined in this guide, you can resolve the issue effectively. Whether it’s using the QuickBooks Tool Hub, renaming .TLG and .ND files, or switching to single-user mode, these steps are designed to get you back on track quickly.

Remember, QB Data Service is always here to help. Don’t hesitate to reach out to us at +1-888-538-1314 for any QuickBooks-related assistance. Your business’s financial health is our priority.