Troubleshoot QuickBooks Error 1317 (An Installation Issue)

You might see the following error message on your screen ‘’QuickBooks Error 1317: An error occurred while attempting to create the directory Drive Name:/Folder.

QuickBooks Desktop may reveal assorted error codes while installation of the program or the updates related to the program. On such error is QuickBooks error 1317, as error often observed when installing or updating the QuickBooks Desktop? This error comes up in the following form ‘’Error 1317: An error occurred while attempting to create the directory Drive Name:/Folder.’’

There are several factors that might cause this problem, and to keep those factors in check, there are multiple troubleshooting techniques that can be implemented.

What provokes QuickBooks Error 1317?

This error occurs when there is a problem with permissions during the installation of QuickBooks software. This error is usually caused by the following reasons:

  • Some third-party software conflicts with QuickBooks processes.
  • When the user installing the QuickBooks software does not have sufficient permissions to write to the directory path where the software is being installed.
  • Insufficient permission to access the drive containing the installation files.
  • S. Visual Studio related issue.
  • Sometimes, other software installed on the computer can conflict with the QuickBooks installation process, causing error 1317.
  • Insufficient RAM and hard disk memory.
  • Corrupted Windows registry.
  • Damage caused to the system files.
  • File system issues in Windows can also cause this error. This can happen if there are errors on the hard drive or if the file system is corrupted.

How to Fix QuickBooks Error 1317?

QuickBooks Install Error 1317 is usually caused by a permission issue when the installer is trying to access a particular directory path. This error occurs when the installer does not have sufficient permissions to write to the directory path specified in the error message. Here are some steps you can take to resolve this error:

Fix 1: Run QuickBooks Diagnostic Tool

  • Close QuickBooks window.
  • Navigate to the Intuit website and download QuickBooks Tool Hub.
  • Then, install the Tool Hub.
  • Run the QuickBooks Tool Hub as an admin.

  • After that, select the Installation issues tab.
  • Choose the QuickBooks Install Diagnostic Tool from the list and let it examine the system.
  • Restart the computer and then to update QuickBooks to latest version.

Fix 2: Switch to Safe Mode

  • Open the Run window [press the Windows and R keyboard keys].
  • In the Run window, type MSConfig.
  • Press the Ok button.
  • Hit on General tab.
  • Click on the Selective start up option.

  • Next, select the Load System Services option.
  • Click on the Services tab.
  • Uncheck the checkbox next to "Hide all Microsoft Services".
  • Click on "Disable All."

  • Head to the Service list and confirm that the Windows Installer checkbox is selected.
  • Restart the computer and then repeatedly press the F8 key.
  • The Advanced Boot Options will appear.
  • Here, select Safe Mode with networking using the arrow keys.

  • Finally, try installing or updating QuickBooks in the safe Mode.

Fix 3: Change the permissions

  • Head to the installation directory of QuickBooks.
  • Choose the QuickBooks folder, right-click on it and then hit on Properties.
  • Select the Sharing and security Option in the Properties Window.
  • Choose the Sharing tab.

  • Select the Advanced Sharing option.
  • Next, select the Permissions.
  • Include every member of the group.
  • Next, select Allow from Full Control.

  • Hit on Ok.

Fix 4: Restore the PC

  • Use the Start button and in the search field, type "restore".
  • Open the System Restore window.

Fix 5: Disable your antivirus software

Sometimes antivirus software can block the installation process. Temporarily disable your antivirus software and try installing QuickBooks again.

Fix 6: Check your user permissions

Make sure that you have administrative privileges on your computer. If you are using Windows, go to the Control Panel and check your user account type.


That last fix concludes the blog, and at this stage, we hope that users should be able to troubleshoot QuickBooks Install Error 1317. To reach out to our QuickBooks install error support team for the redressal of any queries, just call us at 1-800-761-1787.

Adelina Martin

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