Specialists monitor systems and install automated alerts. They design, develop, and upgrade existing systems.
Technicians guide end users on usage, security, access, and tweaking of applications and software. They monitor, assess, fix and upgrade system and application issues so that systems function uninterruptedly.
Specialists support operating systems, email clients, software as a service (SaaS) applications, and other crucial software of the organization/clients. They aid in software and hardware implementation, inventory, documentation, etc.
Technicians provide hardware and software upgrades that are considered to be essential as per strategic initiatives of their organization’s IT department. They regularly interact with vendors to order and maintain crucial equipment.
More info: support system