When a backordered or pre-ordered product becomes available, customers automatically receive an email notification through Magento 2 Backorder extension. This automated alert informs them that the product is back in stock and ready for fulfillment. Store owners can configure the notification settings and message content to match their branding. By keeping customers updated without manual follow-ups, the Magento 2 Backorder feature improves transparency, builds trust, and enhances the overall post-purchase customer experience while reducing support inquiries.
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