The Top Customer Service Solution Is Salesforce Service Cloud Because of These 9 Features.
It is crucial to resolve client complaints as soon as possible. Thanks to case management, your Service Executives will always have access to pertinent information and #salesforce #lightning #service #cloud. The Salesforce #einstein #ai automatically routes the cases to the proper service agents. You get a complete image of the customer from the activity history, emails, etc. You also get notifications and updates on consumer activities.