If you purchased a refundable ticket with Hebei Airlines and need to cancel your flight, you may request a full refund of the ticket price plus any applicable taxes.

Inclement weather or aircraft mechanical failure may result in Hebei Airlines not offering refunds or alternative travel arrangements.

Cancellation policy for non-refundable tickets

If you purchased a non-refundable ticket with Hebei Airlines and need to cancel your flight, you may not be able to get a refund of the ticket price. However, you may request a refund of any applicable taxes.

Basic Economy Ticket Cancellation Policy

Hebei Airlines basic economy fare is a non-refundable fare that trades lower prices for fewer benefits and more restrictions. If you purchased a Basic Economy ticket on Hebei Airlines and had to cancel your flight, you may not be eligible for a refund of the fare. However, you may request a refund of any applicable taxes.

For basic economy class refunds, please contact Hebei Airlines and submit a refund application.

If you purchased a non-refundable ticket with Hebei Airlines and need to cancel your flight, you may not be able to get a refund of the ticket price. However, you may be able to request a refund of applicable taxes and fees.
In accordance with Hebei Airlines cancellation policy 24 hrs, passengers may cancel a flight booked on Hebei Airlines within 24 hours of purchase. Hebei Airlines offers a full refund of your ticket price.
If the booking is made one week or more before the departure date of your Hebei Airlines flight. Hebei Airlines reserves the right to change cancellations at any time up to 24 hours.