The Top Customer Service Solution Is Salesforce Service Cloud Because of These 9 Features.

It is crucial to resolve client complaints as soon as possible. Thanks to case management, your Service Executives will always have access to pertinent information and #salesforce #lightning #service #cloud. The Salesforce #einstein #ai automatically routes the cases to the proper service agents. You get a complete image of the customer from the activity history, emails, etc. You also get notifications and updates on consumer activities.

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The Top Customer Service Solution Is Salesforce Service Cloud Because of These 9 Features | by MOHAMMAD USMAN | Apr, 2023 | Medium

A happy customer is the first step on any company’s route to success and growth. Since “Client is the Ruler” in the twenty-first century, everyone has realized the importance of customer loyalty…