How to Use Wallet, Points, and Earnings on Vevioz

Vevioz Enterprise includes wallet and points-related workflows that can support ads, user activity, and other growth or reward systems.

This guide belongs to the Monetization, Ads & Growth knowledge base area and focuses on the Wallet, Points & Earnings workflow in Vevioz Enterprise.

Relevant Vevioz Pages

• https://www.vevioz.com/wallet
• https://www.vevioz.com/setting/page=my_points

What This Article Helps You Do

• Understand the difference between wallet balance, points, and earnings.
• Avoid confusion about what can be spent, rewarded, or withdrawn.
• Review value-related activity with better context.

Step-by-Step Resolution

1. Open the wallet or points area and review the labels for your current balance and related activity.
2. Separate earned value from promotional credit or top-up value if the platform distinguishes them.
3. Check transaction or activity history before assuming a balance changed incorrectly.
4. Review monetization or ads settings if the wallet is tied to campaigns or creator tools.

Common Problems and How to Fix Them

The wallet amount looks lower than expected.

Check recent transactions, ads usage, or other linked actions before assuming the balance is wrong.

Points and wallet totals seem to describe the same thing.

Treat them as separate systems unless the platform clearly states that one converts into the other.

You are unsure what amount can be withdrawn or reused.

Review the relevant earnings and wallet rules carefully before planning a payout or campaign.

Best Practices

• Check balances before starting ads or paid actions.
• Keep records of major balance changes when campaigns are running.
• Do not assume every credit type behaves the same way.

Frequently Asked Questions

Are points the same as withdrawable earnings?

Not necessarily. Treat each balance type according to the platform rules shown in your account.

Why is activity history important for wallet troubleshooting?

Because most balance confusion is explained by a recent spend, reward, campaign, or credit event.

Need More Help?

If the issue continues after the steps above, collect screenshots, exact URLs, the browser name, the device type, and the actions you already tried, then contact support from the Vevioz help center.

Support page: https://www.vevioz.com/help

Article topic: How to Use Wallet, Points, and Earnings on Vevioz