How to Start Audio and Video Calls on Vevioz
Audio and video calls on Vevioz Enterprise work best when device permissions, browser support, and network quality are checked before the call begins.
This guide belongs to the Messaging, Calls & Livestream knowledge base area and focuses on the Audio & Video Calls workflow in Vevioz Enterprise.
Relevant Vevioz Pages
What This Article Helps You Do
- Start calls with fewer permission and device errors.
- Improve call quality before conversations begin.
- Resolve common microphone and camera access problems.
Step-by-Step Resolution
- Open the relevant conversation and make sure both parties are available for a live call.
- Allow camera and microphone permissions when your browser asks for them.
- Test your microphone, speakers, and camera before an important meeting or support call.
- Close extra apps or tabs that may already be using the same camera or microphone.
Common Problems and How to Fix Them
The browser blocks microphone or camera access.
Open browser site permissions, allow access for Vevioz, and reload the page.
You can hear the other person but they cannot hear you.
Confirm the correct microphone is selected and close other apps that may be locking the device.
Video quality is poor or unstable.
Reduce background network usage, move to a better connection, and close heavy browser tabs.
Best Practices
- Test calling tools before client or team meetings.
- Use a headset when echo or room noise is a problem.
- Keep your browser and operating system updated.
Frequently Asked Questions
Why do calls fail more often on older browsers?
Older browsers may handle permissions, media devices, and real-time communication less reliably.
Can other apps interfere with Vevioz calls?
Yes. Meeting software, camera apps, and sound tools can lock the same devices and cause conflicts.
Need More Help?
If the issue continues after the steps above, collect screenshots, exact URLs, the browser name, the device type, and the actions you already tried, then contact support from the Vevioz help center.
Support page: https://www.vevioz.com/help
Article topic: How to Start Audio and Video Calls on Vevioz